Product & Price
Yes, we can provide a greater number of items, and variations to the items on our web site. Please visit our “Quote” page and complete the form with the details of your requirement. We will get back to you as soon as possible.
No. Please provide your delivery suburb and postcode for final price confirmation. If you like to order a item from our website listed with a fixed price, normally we will add a extra postage about $10-$25 depending on the total weight and your suburb location.
No. There are no hidden fees or charges if you can provide a print-ready file. The price you see is the price you pay. This is the best part of 8BCprinting, you don’t need to pay any additional costly setup fees or other hidden fees you will find elsewhere.
Spot UV is where chosen areas of your card are treated with a glossy coating over the matt laminate. The business card and sticker using a Spot UV finish can be quite eye-catching and create a lot of impacts.
We are more than willing to review any special requests that your print job requires. While we cannot do everything, we can do a great deal more than you see on our website. The more our customers ask for something special, the more likely we will be to make the option available as a standard item on the product list.
You can request your special requirements by filling out our Quote Form or simply send your requirement to sales@8bcprinting.com
YES. We are happy to do small and large printing runs. If you have an extra-large or extra small printing order, complete the Quote Form or send an email to sales@8bcprinting.com, we will offer you a special price.
Artwork
We accept AI, EPS, PDF, JPEG, TIFF and PSD files. Files must be CMYK, not RGB.
PDF, EPS and AI files: Please convert all fonts and text to outlines and flatten all transparencies.
You may save your files at 350 DPI (300 DPI is the minimum). We STRONGLY suggest sending your file in AI format as it can contain front, rear, spot UV plate, foil plate, and die cutting line in one file. For more details about artwork and specification, please visit guidelines page.
All images must be saved in CMYK mode between 300-500dpi. Please make sure all colours are nominated correctly as CMYK and are relevant to the job you are submitting. For more detail about artwork and specification, please visit this page.
3mm bleed on each edge is a standard way in printing industry. Ex. If you require 100mm x 100mm in finish size. Please provide your artwork 103mm x 103mm
Ordering
No. To maintain our fast turnaround, we process jobs as soon as they are approved and paid. If you do need to cancel a job that has already been approved and paid, you can email to sales@8bcprinting.com or Skype ( ID : t8741298 ) us to check the order status. Please note, that if the job has not been plated and scheduled for production we will be happy to cancel your order and put your payment to credit. If the job is in production status you will be responsible for full payment.
Orders may not be changed or cancelled once approved and paid. In order to provide you with the best price, we operate a fully automated system to process orders. Once your order is approved and paid, it will be locked into printing status immediately and cannot be changed or cancelled.
There is plenty of opportunity to makes changes or cancellations before approval, but once complete, no changes are possible. We apologize for any inconvenience. We hope you understand our need to keep costs down and our turnaround times fast.
This should be possible to make delivery address changes before parcels are left our factory. Once items are left our factory, no changes to delivery are possible.
Payment
Currency : $AUD. If you like to pay other currency, please contact us. We can help the currency converting.
We accept Direct deposit. We also use Paypal to accept customer payment. It is a faster, safer way to make an international online payment. You do not have to be a member of Paypal. With Visa, Master Credit card and American Express, just simply follow email we sent to you to complete the Paypal payment.
YES. By using PayPal to accept customer payment, you do not need to have PayPal account. With credit cards, such as Visa, Master Card, and American Express, just simply follow the email we sent to you to complete the payment. It is a faster, safer way to make an international online payment. By the way, we also can accept direct bank deposit.
No, unfortunately we requires pre-payment on all orders. Any amount due to us, which is not paid, will result in non-process of the order.
Turnaround & Shipping / Delivery
If you like to order a item from our website listed with a fixed price, normally we will add a extra postage about $10-$25 depending on the total weight and your suburb location.
Most products normally dispatch within 3-5 working days from approval of artwork proof. However, turnaround times depend on which product(s) and quantity you choose. Some orders can take longer. Please refer to our Turnaround information for further details relating to specific production times.
We uses Taiwan Post Office system / AU Post / DHL to ship goods.
Should there be a problem with transit damage, please take a photo of damaged goods and send it to us. We will give you a response as soon so possible.
In some circumstances, for example, separate big volume goods; we may have shipped items from your order separately. Please review your shipping email to determine the items shipped and the parcels they are shipped in. Multiple parcel shipments may not always be received on the same day. Or please contact us, we will let you know the condition.
Yes, we can deliver your item to your PO Box by AU Post. However, if your item is collect and delivered DHL It will Only be delivered to a street address for signature sign off.
We do try to ship all orders together, however, in some circumstances, large volume orders may be split if there are different production lead times and total shipments require more than one parcel.
Yes, You can . However, one point delivery is always included in your order price. Where multiple delivery addresses are required, this will require different shipping and handling fees.
Yes, you can track your order. Once the order is shipped, a tracking number will be available. Please kindly email us. We will return a tracking no. However, if the order is only paid for international standard shipping or economic shipping, it will not have a tracking service.
When entering delivery details, please ensure a person will be available at the address to sign for the goods from a courier driver during standard business hours being Monday – Friday, 9am – 5pm. Otherwise, please note ‘authority to leave’ for the goods in the comments section. If you won’t be home, and there is no authority to leave, the goods will be returned to a local delviery hub. A pickup will need to be arranged from your end.
To re-deliver goods at another time will incur an additional cost.
